Enrollment Management Specialist

4 weeks ago

Windsor Locks, Connecticut, United States Connecticut State Community College Full time
Job Summary

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Key Responsibilities
  • Assist in delivering a comprehensive, one-stop enrollment services experience to all credit students.
  • Provide high-quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
  • Provide front-line support, answer phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
  • Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students.
  • Reviews and processes applications for admission, including screening documents such as transcripts, immigration and veterans' papers, and financial aid requests.
  • Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program.
  • Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems.
  • Interprets and communicates general college admissions and registration policies and procedures for the college community.
  • Performing a broad range of administrative support duties to facilitate the admissions process.
  • Recommends and directs students to appropriate campus resources, including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services.
  • Participates in enrollment events, such as Enroll in a Day, Super Saturday, etc.
  • Participates in ongoing training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
  • Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
  • Maintains a commitment to CSCC's overarching goals, including initiatives encouraging equity and diversity.
  • Represents CT State Community College interests at professional organizations at the state level.
Requirements
  • Bachelor's degree in education, counseling, student development, social work, enrollment management, or an appropriately related field.
  • One or more years of related experience or a combination of education, training, and experience that would lead to the competencies required for successful performance of the position's essential duties.
  • Demonstrated advanced knowledge and abilities in the following areas:
    • Demonstrated understanding of a comprehensive community college.
    • Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field.
    • Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information.
    • Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
    • Experience in using enrollment management, content management, and project management software.
  • Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.
  • Excellent oral and written communication skills, along with strong information technology literacy skills, such as Microsoft Office (Word, Excel, Outlook, Teams, etc.).

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