Guest Services Coordinator

2 weeks ago


Lahaina, Hawaii, United States Marriott International Inc Full time

Position Overview:

  • Manage and facilitate all aspects of guest arrivals and departures, including reservations, requests, modifications, and cancellations.
  • Ensure accurate billing, activate room access, and address guest inquiries promptly.
  • Provide guests with information regarding amenities, services, and local attractions.
  • Resolve any outstanding requests or issues from previous days to enhance guest experience.
  • Perform administrative duties related to payment processing and room management efficiently.
  • Adhere to company policies, uphold professionalism, and prioritize guest satisfaction.
  • Assist guests with their needs and maintain effective communication with team members.
  • Comply with quality standards and the physical demands of the role.
  • Execute additional responsibilities as assigned by management.

Additional Insights:

Marriott International Inc. is committed to fostering an environment that promotes guest well-being during their travels. We value diversity and inclusivity within our workforce, aiming to embody the brand's wellness mission and support our team members in achieving their best selves.



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