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Guest Services Coordinator

2 months ago

Lahaina, Hawaii, United States Marriott International, Inc Full time
Position Overview


As a Guest Services Coordinator, you will play a pivotal role in enhancing the guest experience by providing essential information about the property and its amenities. Your primary responsibilities will include:

  • Offering guests directions and insights regarding hotel services, local attractions, and operational hours.
  • Engaging with various departments (e.g., Front Desk, Housekeeping, Engineering) to address guest inquiries and resolve issues effectively.
  • Following up with guests to ensure their needs are met and their concerns are addressed satisfactorily.
  • Accurately receiving, recording, and relaying messages to the appropriate personnel.
  • Responding to special requests from guests with unique requirements.
  • Communicating VIP arrivals to designated staff for appropriate acknowledgment and service.


In this role, adherence to company policies and procedures is crucial. You will be responsible for reporting any incidents or unsafe conditions to management, maintaining a professional appearance, and safeguarding confidential information.


Key Responsibilities
• Welcome and acknowledge all guests in accordance with company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Utilize clear and professional communication when interacting with guests and colleagues.
• Develop and maintain positive working relationships with team members to achieve common goals.
• Comply with quality assurance expectations and standards.
• Identify and suggest innovative ideas or processes to enhance operational efficiency and guest satisfaction.


Physical Requirements
This position may require standing, sitting, or walking for extended periods, as well as moving, lifting, or carrying objects weighing up to 10 pounds without assistance.


Preferred Qualifications
Education:
High school diploma or equivalent.
Experience:
No prior experience is necessary.
Supervisory Experience:
No supervisory experience required.
Licenses or Certifications:
None required.


The compensation for this position ranges from $24.08 to $26.75 per hour. Marriott International is committed to fostering a diverse workforce and maintaining an inclusive culture. We uphold non-discrimination principles based on disability, veteran status, or any other protected basis under applicable law.


Joining Marriott International means becoming part of a global brand recognized for excellence in luxury hospitality. Our team members are empowered to create memorable experiences for our guests, ensuring that the Gold Standards of service are met with grace and thoughtfulness every day.


At Marriott, we believe in the potential of our employees to deliver exceptional service, and we are dedicated to providing opportunities for personal and professional growth.