Order Fulfillment Coordinator

6 days ago


Melville, New York, United States VSP Global Full time

As a critical member of our daily operations team, you will play a pivotal role in ensuring timely order processing and fulfillment. With minimal supervision, you will provide exceptional support to our sales team, leveraging your knowledge of order processes to refine business workflows and contribute to maintaining efficient and accurate order fulfillment.

You will serve as the primary contact for issues raised by customers and the Sales Team, identifying the appropriate resources for resolving issues and addressing responses as needed to ensure the highest level of customer satisfaction.

A key aspect of this role is running daily reports for Sales, notifying accounts about upcoming styles, handling invoicing, tracking information for each account, and maintaining any other documentation as required.

You will work closely with Customer Maintenance to open and update accounts daily, receive and process orders for materials and merchandise, and utilize order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction.

Your responsibilities will include confirming orders, unit prices, shipping dates, updating shipping statuses, and notifying customers of any backorders or delivery delays. Additionally, you will prepare order-related documentation and process orders received from both sales staff and customers.

Another key responsibility is providing price quotations, completing order sheets, and verifying the accuracy of pricing and quantities listed. You will distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and backorders.

You will support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed. Furthermore, you will coordinate with internal departments to schedule product delivery commitments.

Your expertise will also be utilized in processing chargebacks, credit memos, debit memos, and returns. Lastly, you will handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory.

Job Specifications

The ideal candidate will possess one to two years of relevant experience in customer service or administrative support, proficient in a Windows environment with word processing, spreadsheet application, and data entry skills. Solid communication and interpersonal skills are essential to effectively communicate information to customers and colleagues.

Demonstrated ability to identify and resolve problems, along with the ability to multi-task and handle a heavy workload while maintaining focus and productivity, are crucial qualifications for this role.

Salary Range: $15.00 - $21.50 per hour.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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