Inside Sales Representative with Inventory Management Expertise

7 days ago

Melville, New York, United States Sherwood Lumber Corporation Full time

Job Overview

Sherwood Lumber Corporation seeks a highly skilled Inside Sales Representative to join its Exterior Building Division team. This role requires a strong ability to multitask, prioritize tasks effectively, and provide exceptional customer service.

About the Role

The Inside Sales Representative will be responsible for order entry, claims and credits management, inventory management, and phone handling. The ideal candidate will have excellent communication, organizational, and problem-solving skills, as well as proficiency in Microsoft Office Suite and experience with CRM software.

Key Responsibilities

  • Order Entry and Associated Tasks:
    • Enter sales orders accurately and efficiently, ensuring attention to detail and order specifications.
    • Coordinate with customers, suppliers, and internal departments to ensure timely order processing and delivery.
    • Address any order-related inquiries or issues promptly and professionally.
    • Generate and review order reports to ensure accuracy and completeness.
  • Claims and Credits Management:
    • Assist customers with claims and credits processes, ensuring proper documentation and resolution.
    • Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
    • Maintain accurate records of claims and credits transactions and communicate updates to relevant stakeholders.
    • Provide exceptional customer support throughout the claims and credits process.
  • Inventory Management:
    • Monitor inventory levels and ensure product availability for timely order fulfillment.
    • Collaborate with the purchasing team to replenish inventory based on demand and sales forecasts.
    • Perform regular inventory counts and reconcile any discrepancies.
    • Coordinate with the warehouse team to ensure accurate tracking and organization of inventory.
  • Phone Handling and Customer Service:
    • Answer incoming calls and provide professional and courteous assistance to customers.
    • Address customer inquiries, product information requests, and order status updates.
    • Resolve customer issues or redirect them to the appropriate department for further assistance.
    • Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.

Requirements

  • Bachelor's degree in business, finance, or a related field.
  • 1-2 years of experience in a sales or administrative role.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • Must be a self-starter and proactive.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work closely with peers on team-oriented goals.
  • Ability to follow company directives and instruction.

Salary Estimate

We offer a competitive salary estimate of $55,000 - 65,000 per year, depending on experience and qualifications.

About Us

Sherwood Lumber Corporation is a leading supplier of building materials, dedicated to providing exceptional customer service and quality products.

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