Customer Service Representative

1 week ago


Worcester, Massachusetts, United States Lincare Holdings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. As a key member of our customer service department, you will play a vital role in facilitating patient care and providing outcome-based solutions for our physician referral sources and existing patient population.

Responsibilities
  1. Work closely with medical professionals and physicians to ensure seamless patient care.
  2. Advocate for and support chronic patients, providing personalized solutions to meet their needs.
  3. Collaborate with the clinical, sales, and service departments to submit new orders and monitor their completion.
  4. Prepare and analyze billing and setup paperwork for patient services.
  5. Identify and troubleshoot issues, dispatching corrective action via the appropriate departments within the organization.
  6. Recommend potential products or services to management by collecting patient information and analyzing customer needs.
  7. Participate in the training of new customer service and sales personnel.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in using technology to manage patient information and communicate with healthcare professionals.


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