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Client Success Specialist

2 months ago

St Petersburg, United States vCita Full time

Exciting Opportunity at vcita

vcita is an innovative platform designed to help you stay connected to your business effortlessly, regardless of your location.

Are you ready to transform the way you handle your business operations? With vcita, you can manage everything from client communications to billing seamlessly, all within a single application.

About the Client Success Position

  • Exhibit passion for our solution throughout the post-sales journey and into contract renewals
  • Maintain an in-depth knowledge of the product
  • Assist clients in reaching their business goals through consultations and onboarding sessions
  • Identify opportunities for growth and upselling
  • Evaluate customer requirements and potential risks for subscription renewals
  • Collaborate with Sales and Support teams for effective client management
  • Proactively manage subscription cancellations and overdue payments
  • Provide insights and feature suggestions to our product and marketing teams
  • Work closely with marketing and product teams to ensure customer feedback is communicated effectively

Desired Experience & Skills

  • 1-3 years of experience in Customer Success Management, Technical Sales, or Support within the SaaS sector
  • Familiarity with industry-specific client workflows in areas such as Health, Finance, or Coaching/Consulting
  • Demonstrate a strong interest in technical details and innovative problem-solving
  • Exhibit a strong sense of ownership, empathy, and a positive demeanor
  • Possess excellent communication skills and the ability to deliver constructive feedback
  • Show initiative and adaptability to new strategies
  • Appreciate humor and light-hearted interactions

Additional Qualifications:

  • Experience with tools such as HubSpot, Looker, Zendesk, JIRA, HTML, and various CRM systems
  • Proficiency in Spanish or Hebrew is a plus

Benefits We Provide

  • Competitive salary and stock options
  • Comprehensive health benefits package, including coverage for health, dental, vision, life, and disability
  • 401k plan with employer matching
  • Flexible Spending Accounts
  • Generous paid time off and recognized holidays
  • Supportive Parental Leave policy
  • Engaging team events and a collaborative, inclusive culture

About vcita

At vcita, we are dedicated to fostering an inclusive workplace where diversity is valued. We are an equal opportunity employer and encourage applications from individuals of all backgrounds, without regard to race, color, religion, gender, sexual orientation, or any other protected characteristic.

We proudly participate in the E-verify program.