Business Development Center Representative

1 day ago

Riverside California, United States Riverside Chevrolet Full time
Job Summary

The Service Business Development Center Receptionist is responsible for providing exceptional customer service and administrative support to the Service department at Riverside Chevrolet. This role requires a friendly, interested, and helpful demeanor, with strong administrative and organizational skills.

Key Responsibilities
  • Answer incoming calls and greet visitors in a professional and courteous manner.
  • Receive, process, and coordinate all incoming service inquiries and service requests.
  • Perform clerical and administrative duties for the Service department, including scheduling appointments, maintaining records, and sending bills.
  • Assist the service staff in contacting customers to inform them that their vehicles have been completed.
  • Schedule shuttle pickups for service customers.
  • Cover lunch breaks for the Cashier.
  • Perform other duties as assigned.
Requirements
  • No experience required, but previous experience in a similar position (administrative, clerical, call center, customer service, etc.) is a plus.
  • Excellent telephone, writing, and typing skills.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Automotive experience is a plus.
  • Must be engaging, inquisitive, curious, with an over-aggressive/always willing to help attitude.
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Friendly with high energy and the willingness to go above and beyond.
  • Basic computer and Microsoft Office skills.
  • Must have the drive, passion, and confidence to be successful.
  • A desire and ability to work in a performance and process-driven environment.
  • Excellent customer satisfaction skills.
  • Strong organizational and time management.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator.
  • Bilingual is a plus.

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