Customer Service Manager
1 month ago
At Universal 1 Credit Union, we're committed to creating personal, community, and financial wellbeing for our members. As a Lead Service Representative, you'll play a key role in delivering exceptional member service, building trust, and making recommendations to help our members achieve their financial goals.
Key Responsibilities- Assist the Manager in directing and administering the operational efforts of the service center
- Train and direct service center staff to ensure excellent member service
- Deliver personalized service to our members, taking the time to listen to their needs and build trust through transaction accuracy and knowledge
- Make recommendations of products and services that will help our members achieve their financial goals
- High school diploma or equivalent
- 2+ years of customer service experience in a financial institution
- Excellent communication and public relations skills
- Ability to operate related computer applications and business equipment
- Ability to be groomed into management
The work environment is typical of a standard office setting, with moderate noise levels. The employee will be standing for long periods, bending, twisting, and lifting up to 25 pounds on a regular basis.
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