Customer Service Representative

4 days ago


Dayton, Ohio, United States Genuine Parts Company Full time

Job Summary:

The Customer Service Representative is responsible for providing exceptional customer service and support to clients of Genuine Parts Company. This role involves accurately fulfilling customer orders, managing incoming customer calls, and building strong relationships with customers to drive repeat business.

Key Responsibilities:

  • Respond to customer inquiries regarding products, provide quotes, and handle order entry.
  • Place customer orders via various methods, ensuring timely and accurate delivery.
  • Influence gross profit through negotiating sale prices and purchase prices within established parameters.
  • Adjust non-contract customer pricing to meet customer demands while maximizing profit for Genuine Parts Company.
  • Build customer relationships to drive repeat business by providing excellent customer service and support.
  • Order items to maintain appropriate inventory levels for customers.
  • Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order.
  • Source products from branch inventory, distribution center inventory, or supplier inventory.
  • Determine the most cost-effective shipping method for customer orders.
  • Partner with Account Representatives to ensure customer satisfaction.
  • Expedites backorders, pulls inventory, and prepares orders for shipment to customers.
  • Handle customer returns and perform other duties as assigned.

Requirements:

  • Typically requires a high school diploma or GED and zero to three years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail are required.
  • Strong communication skills, including written, verbal, and listening skills.
  • Ability to multi-task and manage time effectively.
  • Moderate computer skills, including information processing and searching capabilities.
  • Product knowledge is preferred.

Benefits:

  • Genuine Parts Company offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Equal Employment Opportunity:

Genuine Parts Company conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.



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