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Customer Service Representative

2 months ago

Troy Ohio, United States Hobart Service Full time
Job Summary

This role is responsible for delivering exceptional customer service to Hobart Customers field office and senior management staff. The ideal candidate will possess strong problem-solving skills and the ability to work with multiple customers on an ongoing basis, resolving a variety of customer service inquiries in a timely manner.

Key Responsibilities
  • Assist with the management of assigned targeted chains, key accounts, and third-party vendors to ensure timely and accurate execution of service programs.
  • Develop strong relationships with customers by understanding their needs and recommending solutions.
  • Provide compliant, accurate, and complete information to customers using the right methods and tools.
  • Act as a liaison between internal customers and the customer/dealer to provide ongoing, consistent, and timely communication.
  • Evaluate and escalate customer issues as necessary.
  • Drive and coordinate various customer projects, including installation, PMs, and onboarding new equipment.
  • Meet personal and customer service team targets for call and email handling.
  • Analyze and report customer trends to improve processes and productivity.
Requirements

This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. The ideal candidate will be able to provide exceptional customer service and work collaboratively with cross-functional teams to improve processes and productivity.