Soccer Team Membership Manager

1 week ago


Harrison, New Jersey, United States New York Red Bulls Full time
Job Title: Member Services Executive

Company Overview:

The New York Red Bulls are a professional soccer team competing in Major League Soccer (MLS). With a rich history dating back to 1996, the team has established itself as a premier youth soccer development program in the nation.

Job Purpose:

The Member Services Executive plays a critical role in driving revenue growth by delivering exceptional service to existing season ticket holders. This includes renewals, referrals, add-ons, groups, and upgrades. The ideal candidate will possess excellent communication skills, be a team player, and have experience in customer service, loyalty marketing, event management, and sales.

Key Responsibilities:

  • Provide world-class service to season ticket holders, enhancing their fan experience and driving retention rates.
  • Grow the member base through referrals and prospecting, leveraging strong relationships with accounts.
  • Develop and implement customized communications, events, programs, and benefits to engage Red Bulls' Red Members.
  • Collaborate with various levels of staff and management to achieve revenue goals.
  • Work varying schedules, including all Red Bulls home matches, some nights & weekends, and travel up to 10%.

Requirements:

  • Minimum 2 years' experience in customer service/hospitality, loyalty marketing, event management, and/or sales.
  • Planning and project management skills.
  • Excellent written and verbal communication skills.
  • Team player in a fast-paced environment.
  • Proficient in Microsoft Office.

Benefits:

  • Permanent position.
  • Benefits eligible.


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