Member Services Representative

6 days ago


Harrison, New Jersey, United States Red Bull Full time
Job Title: Member Services Executive

At Red Bull New York, we are seeking a highly motivated and customer-focused Member Services Executive to join our team. As a key member of our membership department, you will be responsible for delivering exceptional service to our Red Members, driving revenue growth, and enhancing the overall fan experience.

Key Responsibilities:
  • Upsell and renew a personal portfolio of Red Bulls' Red Members
  • Provide a positive customer experience by building long-lasting relationships, providing service, and exceeding RM/fan expectations
  • Help coordinate annual Red Member events, gifting, renewal campaigns, relocation events, and fence-sitter programs
  • Liaise between all departments to ensure all RM's expectations are met
Requirements:
  • Minimum of 2 years' experience in customer service/hospitality, loyalty marketing, event management, and/or sales
  • Planning and project management skills
  • Excellent written and verbal communication skills
  • Team player in a fast-paced environment
  • Proficient in Microsoft Office
  • Comfort and experience working with various levels of staff and management
  • Work varying schedules, including all Red Bulls home matches, some nights & weekends
About Us:

Red Bull New York is an equal opportunity employer and we are committed to creating a diverse and inclusive work environment. We are proud to be one of the top teams in Major League Soccer and we are looking for talented individuals who share our passion for delivering exceptional service and driving business growth.



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