Customer Experience Representative

1 week ago


Louisville, Kentucky, United States Molina Healthcare Full time

About the Role

Molina Healthcare is seeking a highly skilled and compassionate Customer Experience Representative to join our team in Louisville, Kentucky. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Support inbound and outbound phone calls from members and providers, addressing routine and simple issues in a timely and respectful manner.
  • Conduct member satisfaction assessments and surveys to ensure high levels of customer satisfaction.
  • Accurately document all member and provider interactions.
  • Work collaboratively with other departments to achieve team goals and objectives.
  • Proactively engage with members and providers to resolve issues and provide support.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in systems such as Salesforce, Pega, and QNXT.
  • Ability to work a variety of shifts, including weekends and overtime as needed.

About Molina Healthcare

Molina Healthcare is a leading provider of healthcare services, dedicated to improving the health and well-being of our members. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and development.



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