Customer Experience Representative
1 week ago
About the Role
Molina Healthcare is seeking a highly skilled and compassionate Customer Experience Representative to join our team in Louisville, Kentucky. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, ensuring their needs are met and exceeded.
Key Responsibilities
- Support inbound and outbound phone calls from members and providers, addressing routine and simple issues in a timely and respectful manner.
- Conduct member satisfaction assessments and surveys to ensure high levels of customer satisfaction.
- Accurately document all member and provider interactions.
- Work collaboratively with other departments to achieve team goals and objectives.
- Proactively engage with members and providers to resolve issues and provide support.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in systems such as Salesforce, Pega, and QNXT.
- Ability to work a variety of shifts, including weekends and overtime as needed.
About Molina Healthcare
Molina Healthcare is a leading provider of healthcare services, dedicated to improving the health and well-being of our members. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and development.
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