Product Manager

18 hours ago

New London, Connecticut, United States CyberTec Full time
About the Role

The Digital Product Owner will lead a cross-functional project team focused on driving the end-to-end product lifecycle for features and products improving the state's online experience.

Key Responsibilities
  • Overall responsibility for product prioritization
  • Uplifting marketing, design, engineers, and service leaders to convert the product vision into a roadmap with the customer in mind
  • Assisting in creating equitable outcomes across broad swaths of residents and vulnerable populations in the State of Connecticut
  • Investments in a digital government will be made in nearly every sector of Connecticut, including economic development, workforce development, healthcare services, education, childcare, transportation, and climate change
Requirements
  • At least 3 years of experience in product management
  • Use cases with the following:
    • Support the Digital Product Owner in the ideation, technical development, and launch of innovative digital experiences
    • Assist in the creation and articulation of the product roadmap
    • Key partner in establishing regular cadence of embedding user research
    • Own and prioritize the product backlog, balancing the requirements of service owners and business stakeholders
    • Translate product roadmap features into well-defined product requirements/user stories and acceptance test criterion
    • Enable analytics-driven decision making to evolve products with appropriate reporting to understand overall performance and user satisfaction
    • Coordinate communication, escalate and facilitate resolution of risks, issues, and changes tied to the product backlog
    • Develop work plans, roadmap documents, and written reports as directed
  • At least 2 years of experience in digital platforms, tools, and discipline
  • Use cases with the following:
    • Lead multi-disciplinary project teams for iterative deployment of new prototypes, software, and services
    • Establish continuous improvement/continuous delivery pipeline to continually improve products post-launch with based on customer satisfaction
    • Lead documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
    • Using of productivity and analysis tools to manage iterative delivery JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
Preferred Skills & Qualifications
  • 2 years of user-centered design
  • 2 years of user research and analytics
  • 2 years of management/supervisory experience
  • 2 years of customer relationship management platforms such as Salesforce
  • 3 years of web content management platforms such as Sitecore
About CyberTec

CyberTec is a leading provider of digital transformation solutions, helping organizations improve their online presence and customer experience.

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