Hospitality and Customer Service Professional

1 week ago


Fort Worth, Texas, United States Sheraton Fort Worth Full time
Job Summary

The Server and Restaurant Team Member is responsible for providing exceptional customer service and ensuring a positive dining experience for guests at the Sheraton Fort Worth Downtown Hotel. This role involves taking food and beverage orders, serving guests, and maintaining a clean and organized dining area.

Responsibilities
  • Provide exceptional customer service and ensure a positive dining experience for guests.
  • Take food and beverage orders and serve guests in a timely and efficient manner.
  • Maintain a clean and organized dining area, including tables, chairs, and floors.
  • Restock supplies and equipment as needed.
  • Work effectively as part of a team to ensure seamless service and a positive guest experience.
  • Comply with all hotel policies and procedures, including those related to food safety and sanitation.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a food and beverage service role preferred.
  • Ability to work effectively in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training and development program.
  • Discounts on hotel stays and other amenities.
  • Access to employee assistance program.


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