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Customer Service Ambassador

2 months ago

Fort Worth, Texas, United States NewcrestImage Full time

About NewcrestImage

NewcrestImage is a leading hospitality company that designs, builds, and operates state-of-the-art hotels for renowned brands. Our company culture is built on four core principles: Integrity, Loyalty, Adaptability, and Excellence.

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our dynamic team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Guest Registration: Process guest registrations efficiently and accurately, maintaining the property management system with up-to-date information.
  • Check-in and Check-out: Provide quick and efficient check-in and check-out experiences for guests, ensuring a smooth and hassle-free process.
  • Front Desk Operations: Greet guests with a smile, handle guest inquiries, and resolve any issues in a professional and courteous manner.
  • Team Collaboration: Work closely with the entire team to ensure the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.

Requirements

  • Excellent Communication Skills: Understand the value of connection and communicate effectively with guests and colleagues.
  • Customer Focus: Demonstrate a high level of integrity, take ownership of personal actions, and promote a positive, professional work environment.
  • Team Player: Work collaboratively with the team to achieve common goals and objectives.

What We Offer

NewcrestImage is an Equal Opportunity Employer that offers a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.