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Customer Service Representative

2 months ago

Fort Worth, Texas, United States Cook Children's Health Care System Full time
Job Summary

Cook Children's Health Care System is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our IS Administration department, you will be responsible for providing exceptional service to clinicians, staff, patients, and their families in a fast-paced 24x7 environment.

Key Responsibilities
  • Provide accurate and professional information to customers via various communication methods, including telephone, email, and chat.
  • Monitor life safety equipment and alarms, and respond accordingly.
  • Collaborate with IT groups and hospital departments to ensure seamless service delivery.
  • Utilize computer software applications to multitask and resolve customer issues efficiently.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • 2+ years of experience in a call center or customer service role.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a dynamic environment with varying shifts, holidays, and overtime.
  • Knowledge of healthcare industry and computer software applications.
Preferred Qualifications
  • Bilingual (English/Spanish) and prior Level I Help Desk experience.
  • Strong typing skills (30 wpm) and proficiency in Microsoft Office.
  • Experience working in healthcare and knowledge of HIPAA compliance.
About Us

Cook Children's Health Care System is a leading pediatric health care delivery organization dedicated to providing exceptional care to children and adolescents. We offer a unique approach to healthcare, with a focus on collaboration, innovation, and patient-centered care.