Customer Service Liaison

4 days ago


Norfolk, Virginia, United States Old Dominion University Full time
Job Summary

This position serves as the primary point of contact for the Office of Admissions, Office of Financial Aid, Office of Finance, and the Office of the Registrar at Old Dominion University. The Customer Relations Representative will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for students, faculty, and staff.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve issues and escalate as necessary to ensure customer satisfaction
  • Collaborate with university departments to provide seamless support and services
  • Develop and maintain relationships with students, faculty, and staff to promote a positive university experience
  • Stay up-to-date on university policies and procedures to provide accurate information and support
Requirements

To be successful in this role, the ideal candidate will possess excellent communication and interpersonal skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.



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