Customer Service Liaison

3 days ago


Norfolk, Virginia, United States Hampton Roads Transit Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Liaise with Operations to provide information on bus delays, detours, and accidents to customer service representatives.
  • Assist with closing CAF complaints and track past due complaints for response.
  • Respond to customer inquiries on routes, schedules, fares, and other HRT services.
  • Update route information, customer alerts, and transit information.
  • Process and respond to customer complaints and inquiries.
  • Provide departmental clerical needs, including word processing and spreadsheets.
  • Operate transit master ACS and CAS system.
Requirements
  • High school diploma or GED certificate.
  • One year of providing quality customer service, including general office experience and data entry.
  • Excellent communication and people skills.
  • Knowledge of customer service and public relations techniques, principles, and practices.
  • Ability to understand and follow written and oral directions.
  • Ability to operate standard office equipment.
Working Conditions

This position requires extensive operation of a keyboard device and use of telephone. May be required to work outdoors and stand for prolonged periods. Must be able to lift up to 25 lbs.



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