Center Director
2 months ago
Job Summary:
The Center Director is responsible for overseeing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and drive growth. This role involves managing day-to-day Center operations to ensure a consistent, high-quality educational experience for Sylvan customers while controlling costs.
Key Responsibilities:
- Customer Service: Ensure timely and high-quality personal customer service response to all calls and walk-in inquiries, ensuring calls are answered during business hours.
- Center Operations: Manage the day-to-day operation of the Center, including supervising staff and ensuring policies and procedures are executed according to Sylvan standards.
- Sales and Marketing: Meet sales and expense financial targets, monitor and track Center performance, and recommend interventions to improve performance.
- Staff Management: Select, develop, motivate, and monitor Center staff, conducting regular performance reviews.
- Communication: Review all corporate communication and ensure communications flow to the Center's staff.
- Instructional Management: Support the Director of Education in ensuring good instructional management.
- Customer Lifecycle: Confer with customers at each stage of the customer lifecycle, directing the sales and service process to keep customers enrolled.
- Marketing and Sales Activities: Manage marketing and sales activities to drive new enrollments.
- Relationship Building: Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations.
- Center Appearance: Ensure the professional appearance of the Center according to Sylvan standards.
- Operating Standards: Ensure adherence to established Sylvan operating standards, with particular attention to student safety and well-being.
Requirements:
- Education: Four-year degree required.
- Experience: A minimum of two years of customer service experience; retail sales experience preferred.
- Technical Skills: Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools.
- Knowledge: Knowledge of general office equipment, such as copiers, printers, and office phones.
- Preferred Skills: Experience using social media (Facebook, Twitter, etc.) and familiarity with instructional technology and tablet computers.
Working Conditions:
The Center Director will work a flexible schedule, including evenings and weekends, with some flexibility in schedule. Approximately 3-6 PM Monday to Thursday.
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