Personal Injury Case Intake Supervisor

2 weeks ago


Beverly Hills, California, United States SEDAGHAT LAW GROUP APC Full time
Job Overview

Benefits:

  • Free Parking
  • 401(k) Plan
  • 401(k) Matching Contributions
  • Performance-Based Bonuses
  • Health Insurance Coverage
  • Paid Time Off

A reputable and expanding plaintiff personal injury law firm is actively seeking a Case Intake Supervisor for our Intake Division. The ideal candidate will demonstrate reliability and a commitment to long-term employment. Exceptional customer service skills, strong communication abilities, and effective multitasking are essential for this role. Responsibilities include engaging with prospective clients via phone, collecting pertinent information and documentation, and coordinating appointments with attorneys.


Key Responsibilities:
  • Conduct initial phone interviews or face-to-face consultations with potential clients to gather details regarding their legal matters. Assess potential clients to determine the validity of their cases.
  • Quickly acquire and retain knowledge of the eligibility criteria for clients seeking the firm’s services.
  • Document detailed notes and collect relevant information from clients, including case facts and necessary documents.
  • Maintain accurate and current records of all intake activities.
  • Ensure compliance with applicable laws, regulations, and ethical standards throughout the intake process.
  • Oversee the intake department and ensure timely follow-up with all prospective clients.
Qualifications:
  • Minimum of 2 years of experience in intake or a related field; 3 years preferred.
  • Strong telephone communication skills, including the ability to provide professional responses, active listening, and de-escalation of challenging calls while maintaining professionalism.
  • Excellent communication and negotiation skills with the ability to convert leads within a specified timeframe.
  • Team-oriented with the capacity to collaborate effectively in a professional environment.
  • Familiarity with business applications used by the firm (e.g., File Vine, Lead Docket, MS Office) is preferred.
  • Fluency in Spanish is required.

Job Type: Full-time
Compensation: $70,000 annually (commensurate with experience)
Schedule: 8-hour shifts
Work Location: In-person

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