Plumbing Sales/Service Director
3 days ago
Our Houston-based Plumbing Company seeks a seasoned Sales/Service Manager to drive growth through strategic leadership and people development. The ideal candidate will possess 2+ years of residential service plumbing experience, 3 years of sales management experience, and a valid Texas driver's license. This key leadership role requires exceptional communication and sales skills, as well as the ability to work in a high-paced environment.
About Us
Houston-based Plumbing Company is a leading provider of plumbing services in the region. We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, along with benefits such as health insurance, dental and vision insurance, 401K with company match, paid vacation, $20,000 life insurance at no cost, and free long-term disability insurance.
Key Responsibilities:
Drive and coach our sales team through proper sales process, training, and support.
Perform sales activities with sales team members, negotiating sales price and discount in consultation with Director of Operations.
Assist dispatch and install desk in day-to-day operation of the sales department, including customer care, technician development, and discipline, recruiting, and training.
Manage personnel and develop a strong/successful sales team.
Review progress throughout the entire division, enforcing proper sales process and reviewing sales, debriefing tech sales calls, developing better sales skills, presentation, estimate building, and finance close.
In-field and in-office training on sales and customer relations, driving and pushing membership program through training and action.
Coach, encourage, train, and hold sales team accountable for taking care of customers, offering needed products (e.g., insulation, indoor air quality, etc.).
Assist upper management with additional help that is needed or required.
Develop specific plans to ensure revenue growth, implementing new strategies to develop and improve each division.
Meet regularly with dispatch team, install team, dispatch manager, Plumbing Install supervisor, install manager, revenue manager, and Director of Operations.
Accurately forecast annual, quarterly, and monthly revenue streams, coordinating proper company resources to ensure efficient and stable sales results.
Execute company's sales policies, best practices, and procedures.
Assist sales personnel in establishing personal contact and rapport with decision-makers, collaborating with the Director of Field Operations to develop sales strategies to improve market share in all service areas.
Help educate sales team by establishing programs/training in the areas of new equipment sales and service.
Collaborate with Director of Operations to establish and recommend goals for the department, overseeing daily activities to meet goals and clients' expectations.
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