Customer Experience Associate

3 weeks ago


Melbourne, Florida, United States Rack Room Shoes Full time
About the Role

As a Customer Experience Associate at Rack Room Shoes, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be responsible for creating a welcoming and engaging store environment, building strong relationships with customers, and achieving sales goals.

Key Performance Indicators
  • Meet or exceed sales targets, consistently achieving goals through effective sales techniques and product recommendations
  • Maintain a high level of product knowledge, staying up-to-date on new arrivals, promotions, and sales
  • Ensure a clean, organized, and visually appealing store environment, adhering to visual merchandising standards
  • Support colleagues in achieving their goals, contributing to a positive and inclusive work environment
Responsibilities
  • Provide exceptional customer service, addressing customer inquiries and resolving issues promptly
  • Process transactions accurately and efficiently, handling cash, credit card payments, and returns
  • Participate in visual merchandising efforts, maintaining store displays and windows
  • Stay informed about company initiatives, policies, and procedures
Requirements
  • High school diploma or equivalent required; some college education preferred
  • 1-2 years of retail sales experience, preferably in footwear or fashion industry
  • Excellent communication and interpersonal skills, with ability to work effectively in a team
  • Basic math skills and accuracy when handling cash and operating point-of-sale system
  • Flexibility to work a variety of shifts, including weekends and holidays
Benefits
  • Competitive hourly rate: $12-$15 per hour
  • Opportunities for career advancement and professional growth
  • Discounts on store merchandise and services
  • Access to employee assistance program
Estimated Salary Range

$28,000 - $40,000 per year (based on 40 hours/week)



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