Retail Sales Associate

6 days ago


Melbourne, Florida, United States The TJX Companies, Inc. Full time

Customer Experience at Its Finest

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We are seeking a highly motivated Retail Sales Associate - Customer Experience Specialist to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences by engaging with customers, embodying our customer experience principles, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Raise the bar in customer service by consistently meeting and exceeding customer expectations.
  • Elevate our store culture through honesty, integrity, and respect, serving as a positive influence on your colleagues and customers alike.
  • Demonstrate accuracy when processing customer purchases/returns and counting change back to customers according to established procedures.
  • Drive engagement with credit and loyalty programs, fostering a sense of community among our valued customers.
  • Maintain and uphold our merchandising philosophy, adhering to established procedures and standards to ensure visually appealing displays and an optimal shopping experience.
  • Accurately process and prepare merchandise for the sales floor, adhering to company guidelines and best practices.
  • Assume ownership of store recovery initiatives, taking proactive steps to maintain a tidy and welcoming atmosphere throughout the day.
  • Prioritize maintaining all organizational, cleanliness, and recovery standards for the sales floor, contributing to the overall upkeep of the entire store.
  • Cultivate a culture of recognition and constructive feedback, embracing opportunities for growth and self-improvement.
  • Comply with all labor laws, policies, and procedures, ensuring a safe and compliant work environment.
  • Support and participate in store shrink reduction goals and programs, actively contributing to reducing losses and protecting our assets.
  • Foster a culture of safety awareness, recognizing potential hazards and taking proactive measures to prevent accidents.

The Perfect Candidate

  • Must possess excellent customer service skills, with a proven track record of delivering memorable experiences.
  • Be adaptable and flexible, with the ability to adjust to changing business needs and priorities.
  • Showcase strong communication and organizational skills, with attention to detail and a focus on results.
  • Demonstrate the ability to multitask effectively, managing multiple responsibilities simultaneously.
  • Demonstrate resilience in the face of unexpected situations, responding promptly and professionally.
  • Be capable of lifting heavy objects with or without reasonable accommodation.
  • Show evidence of working effectively with peers and supervisors, building strong relationships and collaborating towards common goals.
  • Prior retail customer experience is preferred but not required.

Your Benefits Package

You will enjoy a competitive salary ranging from $13.00 to $13.50 per hour, based on relevant skills, qualifications, and experience. Our benefits package includes associate discount, EAP, smoking cessation, bereavement leave, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union access, referral bonuses, and more. You'll also be eligible for additional benefits like 401(k) match, medical/dental/vision coverage, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick time, auto/home insurance discounts, and scholarship program participation.



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