Customer Experience Associate
4 days ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Associate - Bilingual Spanish. This is an exciting opportunity to work for a global leader in the contact center industry and to make a real difference in the lives of our clients.
Key Responsibilities
Your key responsibilities will include:
Main Responsibilities:
- Provide timely and professional customer service to clients across the globe
- Resolve customer inquiries and concerns in a timely and effective manner
- Communicate effectively with customers via phone, email, or chat
- Meet expected customer service levels and support business performance goals
Requirements
To be successful in this role, you will need to have:
Requirements:
- A high school diploma or equivalent required
- Fluency in Spanish and English, both written and verbal
- One year of customer service experience preferred
Benefits
We offer a comprehensive benefits package that includes:
Employee Benefits:
- Paid time off and holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Tuition reimbursement
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