Customer Experience Manager
4 days ago
Mercedes Benz of Melbourne is looking for a talented Customer Experience Manager to lead our service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
About the Role:This is an exciting opportunity to join our dynamic team and contribute to our success. As a Customer Experience Manager, you will be responsible for overseeing service orders and workflow, managing customer relationships, and providing support to our technicians.
You will work closely with our service department to ensure seamless communication and collaboration, resulting in increased customer satisfaction and loyalty.
Responsibilities:
- Manage and prioritize service orders to meet customer expectations.
- Build and maintain strong relationships with customers to drive sales growth.
- Work collaboratively with our service team to ensure efficient workflow and effective communication.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and deadlines.
- Strong organizational and time management skills.
What We Offer:
- A salary of $65,000 - $85,000 per year, depending on experience.
- A comprehensive benefits package, including 401(k) matching, dental insurance, disability insurance, employee discount, health insurance, life insurance, paid time off, and vision insurance.
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