Customer Experience Director
3 weeks ago
Job Title: Customer Experience Director
Estimated Salary: $60,000 - $80,000 per year
About the Job:
We are seeking a passionate and customer-centric individual to join us as a Customer Experience Director. In this role, you will be responsible for developing and implementing strategies to enhance the overall customer experience at Coastal Hyundai.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction, from initial inquiry to post-purchase follow-up.
- Serve as the primary point of contact for customer feedback, inquiries, and concerns, promptly addressing and resolving issues to achieve customer satisfaction.
- Collaborate with sales, service, and other departments to streamline processes and optimize the customer journey.
- Utilize customer feedback and data analytics to identify areas for improvement and implement initiatives to enhance the customer experience.
- Stay up-to-date on industry trends and best practices in customer experience management, continuously seeking opportunities for innovation and improvement.
Qualifications:
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and colleagues at all levels.
- Analytical mindset, with the ability to interpret data and insights to drive informed decisions.
- Detail-oriented with strong organizational and time management skills.
- Passion for the automotive industry and a genuine desire to create memorable experiences for customers.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and holidays.
- Ongoing training and development opportunities.
- Employee discounts on vehicle purchases, service, and parts.
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