Communications Specialist

1 week ago


Orlando, Florida, United States Just Write Inc Full time
Job Title: Communications Analyst

At Just Write Inc, we are seeking a highly skilled Communications Analyst to join our team. As a key member of our IT department, you will be responsible for providing administrative support for voice and data network communications across all County departments and Elected Officials.

Key Responsibilities:
  • Receive and process all voice and data requests, planning, coordinating, and implementing communication projects that may include software, hardware, and voice data infrastructure cabling.
  • Recommend, design, and implement technical solutions, including call management systems, voice response applications, and CTI technology.
  • Perform communication systems administration, including call center applications, system announcements, automated attendants, capacity planning, IP telephony, and application of system patches.
  • Obtain cost estimates for installations, changes, and communication repairs.
  • Track information related to service order requests, programming changes, inventory utilization, key sheets, floor plans, and IP addresses.
Requirements:
  • Bachelor's Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering, or other closely related field.
  • Three years of experience supporting converged PBX and Voice Mail networks with multiple locations or an equivalent combination of related education, training, and experience.
  • Ability to program and support PBX, ACD, VoIP, and voice messaging systems.
  • Must be able to support communication systems after hours (on call) on a rotational basis.
Technical Skills:
  • Programming languages: SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL, PeopleTools, Peoplecode, PeopleSoft's Query Tool, SQR, Business Objects, and Crystal Reports.
  • Database Management Systems: Oracle (3 most recent versions) and MS SQL Server (2 most recent versions).
  • Operating Systems: UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.
  • Network: TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers, and SRX firewalls.
Working Environment:

Just Write Inc supports over 10,000 desktop workstations. Software standards include the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications, and industry-standard business applications.



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