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Customer Experience Representative
2 months ago
El Jardin is seeking a highly skilled and charismatic Host/Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for creating a warm and inviting atmosphere for our guests, ensuring their experience exceeds expectations.
Key Responsibilities:- Guest Greeting and Seating: Welcome guests upon arrival, manage seating rotations, and ensure a seamless dining experience.
- Service Management: Utilize our service rotation and Yelp Table Management System to optimize table turns and enhance guest satisfaction.
- Communication and Multitasking: Answer phone calls with exceptional telephone etiquette, effectively communicate with guests and staff, and multitask in a fast-paced environment.
- Teamwork and Adaptability: Collaborate with colleagues to ensure a smooth service, adapt to changing situations, and maintain a positive attitude in a dynamic environment.
- Physical Demands: Stand and walk for extended periods, move safely through the restaurant, and lift up to 50 pounds as needed.
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with guests and staff.
- Customer Service Focus: Demonstrate a genuine passion for delivering exceptional customer service, anticipating guest needs, and exceeding expectations.
- Teamwork and Flexibility: Showcase a willingness to work collaboratively with colleagues, adapt to changing situations, and maintain a positive attitude in a fast-paced environment.
- Physical Ability: Meet the physical demands of the role, including standing, walking, and lifting as required.
- Competitive Compensation: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Positive Work Environment: A positive and supportive work environment that encourages teamwork and collaboration.
