Customer Experience Specialist
3 days ago
The Customer Experience Representative plays a vital role in driving top-line sales by delivering exceptional customer experiences. This role supports operational excellence by ensuring process conformity and improvement.
Key Responsibilities- Evaluate and manage new and existing customer engagement information within our CRM system (Netsuite) using our standard work process to assign follow-up to relevant team members.
- Disqualify contacts as needed and set customer expectations around the follow-up timeline.
- Respond to customer inquiries via phone, email, and web chat.
- Enter and manage customer information within our CRM system (Netsuite) using our standard work process to assign follow-up to relevant team members.
- Update our customer relationship management (CRM) system to ensure accurate and up-to-date sales data.
- Perform assigned responsibilities in conformance to ISO procedures and support the organization in meeting quality objectives.
- Support and participate in the company's health and safety program.
- Bachelor's degree in business administration, sales, marketing, or a related field.
- 3+ years in a sales or customer service role required (retail experience considered).
- Excellent attention to detail to ensure accuracy and quality in data analysis and reporting.
- Proficiency in using CRM systems (Netsuite Ideal), and Microsoft Office Suite (Word, PowerPoint).
- Experience using a project management tool would be a plus.
- Ability to work collaboratively with cross-functional teams, build relationships, and influence stakeholders to drive sales operations initiatives.
Effective communication skills to deliver feedback to team members as needed. Excellent verbal and written communications skills.
Mathematical SkillsStrong mathematical and problem-solving skills required. Able to lead a team through the complete 8D problem resolution process. Able to interpret KPIs and recognize trends in key metrics that require intervention. Understand and interpret SPC and other statistical methods used to control process outputs.
Reasoning AbilityStrong adaptability to work in a fast-paced, dynamic environment with shifting priorities and handle multiple tasks simultaneously. Strong analytical and problem-solving abilities to gather, interpret, and analyze sales data and metrics.
Certificates, Licenses, RegistrationsPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel to may be necessary for trade shows, meetings or site visits.
-
Customer Service Coordinator
2 weeks ago
San Jose, California, United States Motor Home Specialist Full timeJob Summary:We are seeking a highly organized and customer-focused Service Receptionist to join our team at Motor Home Specialist. As a key member of our service department, you will be responsible for providing exceptional customer service, managing the service calendar, and ensuring seamless communication with our customers and service team.Key...
-
Customer Service Representative
1 month ago
San Jose, California, United States Motor Home Specialist Full timeJob SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Motor Home Specialist. As a key member of our service center, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our clients.Key ResponsibilitiesManage the front...
-
Arborist Specialist
3 days ago
San Jose, California, United States Bay Area Tree Specialist Full timeJob OpportunityWe are seeking a highly skilled and experienced Arborist to join our team at Bay Area Tree Specialists.As a key member of our team, you will be responsible for conducting thorough tree assessments, providing expert advice on tree care and maintenance, and ensuring compliance with safety procedures and regulations.Key Responsibilities:Conduct...
-
Customer Experience Specialist
4 weeks ago
San Jose, California, United States Snap-on Full timeJob SummaryThe Customer Experience Representative plays a vital role in driving top-line sales by delivering exceptional customer experiences. This role supports operational excellence by ensuring process conformity and improvement.Key ResponsibilitiesEvaluate and manage new and existing customer engagement information within our CRM system (Netsuite) using...
-
Special Education Instructor
4 weeks ago
San Jose, California, United States 360 Customer Inc. Full timeJob Title: Special Education TeacherWe are seeking a highly qualified and experienced Special Education Teacher to join our team at 360 Customer Inc. in San Jose, CA.Job Summary:The ideal candidate will possess a strong background in Special Education, with a focus on Mild to Moderate teaching and Resource Specialist credentials. The successful candidate...
-
Customer Experience Specialist
4 days ago
San Jose, California, United States Smashburger Full timeBe a Part of the Smashburger TeamWe are seeking a skilled Guest Service Expert to join our team at Smashburger. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide Gold Standard service to every guest, ensuring their...
-
Customer Experience Specialist
3 weeks ago
San Francisco, California, United States Cisco Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Cisco. As a Customer Experience Specialist, you will be responsible for driving the ultimate success of our customers, ensuring they derive maximum value from their investment in our products and services.Key ResponsibilitiesDrive the onboarding experience,...
-
Customer Experience Specialist
1 month ago
San Diego, California, United States Best Buy Full time{"title": "Customer Experience Specialist", "description": "**About the Role**As a Customer Experience Specialist at Best Buy, you will be the face of our company for every customer who visits our stores. Your passion for technology and customer service will shine through as you help customers find the right solutions to fit their needs.**Key...
-
Special Education Instructor
1 month ago
San Jose, California, United States 360 Customer Inc. Full timeJob Title: Special Education TeacherWe are seeking a highly qualified Special Education Teacher to join our team at 360 Customer Inc. in San Jose, CA.About the Role:As a Special Education Teacher, you will be responsible for creating a supportive and inclusive learning environment for students with mild to moderate disabilities.Key Responsibilities:Develop...
-
RV Service Receptionist
2 weeks ago
San Jose, California, United States Motor Home Specialist Full timeJob Summary:We are seeking a highly organized and customer-focused Service Receptionist to join our team at Motor Home Specialist. As a key member of our service department, you will be responsible for providing exceptional customer service, managing the service calendar, and ensuring seamless communication with our customers and service team.Key...
-
Customer Experience Specialist
4 weeks ago
San Diego, California, United States Taoglas USA Full timeJob Title: Customer Experience SpecialistAt Taoglas USA, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries...
-
Customer Experience Specialist
1 month ago
San Diego, California, United States Hawthorne Cat Full timeJob Title: Customer Experience and Retail SpecialistWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our marketing department, you will be responsible for optimizing the Voice of the Customer (VOC) in our marketing efforts, creating a unified corporate customer experience, and...
-
Special Education Instructor
1 month ago
San Jose, California, United States 360 Customer Inc. Full time{"title": "Special Education Teacher Position", "description": "Teach and Inspire Students with Special NeedsWe are seeking a dedicated and passionate Special Education Teacher to join our team at 360 Degree Customer, Inc. in San Jose, CA.The ideal candidate will have a strong background in teaching students with mild to moderate or moderate to severe...
-
Customer Experience Specialist
3 weeks ago
San Francisco, California, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...
-
Customer Experience Specialist
2 weeks ago
San Francisco, California, United States Cisco Full timeAbout the RoleCisco is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer success organization, you will be responsible for driving the ultimate success of our customers, ensuring they derive maximum value from their investment in our products and services.Key ResponsibilitiesDevelop and execute...
-
Customer Experience and Retail Specialist
1 month ago
San Diego, California, United States Hawthorne Cat Full timeCustomer Experience and Retail SpecialistWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our marketing department, you will be responsible for optimizing the Voice of the Customer (VOC) in our marketing efforts, creating a unified corporate customer experience, and ensuring...
-
Customer Experience and Retail Specialist
1 month ago
San Diego, California, United States Hawthorne Cat Full timeCustomer Experience and Retail SpecialistWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our marketing department, you will be responsible for optimizing the Voice of the Customer (VOC) in our marketing efforts, creating a unified corporate customer experience, and ensuring...
-
Customer Experience and Retail Specialist
4 weeks ago
San Diego, California, United States Hawthorne Machinery Co. Full timeCustomer Experience and Retail SpecialistWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our marketing and retail team, you will be responsible for optimizing the Voice of the Customer (VOC) in our marketing efforts, creating a unified corporate customer experience, and ensuring...
-
Customer Experience Specialist
3 weeks ago
San Bernardino, California, United States Better Place Forests Full timeJoin Our Team as a Memorial Ceremony SpecialistAt Better Place Forests, we're creating North America's first conservation memorial forest for families. We're seeking a compassionate and organized Memorial Ceremony Specialist to join our team. As a key member of our team, you'll be responsible for scheduling, planning, and facilitating memorial ceremonies for...
-
Certified Arborist
3 days ago
San Jose, California, United States Bay Area Tree Specialist Full timeJob SummaryWe are seeking a highly skilled and experienced Arborist Professional to join our team at Bay Area Tree Specialists. As a key member of our team, you will be responsible for providing expert tree care services to our clients.Key ResponsibilitiesConduct thorough tree assessments to identify potential issues and provide recommendations for tree care...
