Customer Service Representative

5 hours ago


San Jose, California, United States San Jose Water Company Full time
Job Title: Customer Service Representative TEMP

At San Jose Water Company, we are seeking a talented and driven Customer Service Representative TEMP to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.

Key Responsibilities:
  • Review and handle customer accounts, inquiries, and billing concerns.
  • Schedule appointments for high usage, leak issues, and conservation.
  • Access customer account data and resolve issues using the Customer Information System.
  • Furnish information on company rates, rules, and regulations.
  • Handle customer interactions by telephone and in person.
  • Accept and process customer payments.

Requirements:
  • Ability to use listening and judgment to interpret and handle customer inquiries.
  • Ability to operate standard office equipment and software platforms.
  • General knowledge of customer service practices and office policies.
  • Experience handling incoming customer calls.

What We Offer:
  • A challenging and rewarding work environment.
  • A competitive salary and excellent benefits package.

EEO Statement:
San Jose Water Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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