Logistics Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Aerotek Full time

Aerotek is seeking a skilled Logistics Customer Service Representative to join their team in Philadelphia, PA. This position is based in a helicopter manufacturing setting with a premier aviation company.

Key Responsibilities:

• Receive incoming customer telephone calls for placement of orders for aircraft spares, exchange components, special tools, and equipment.

• Provide customer assistance in researching the selection of the correct part number to meet requirements by coordinating the customer contact with Technical Services personnel.

• Enter appropriate order information, SAP CRM ticket, and process customer orders to the warehouse for shipment.

• Provide customers with shipping information and delivery schedules on any back-ordered items.

• Advise customers of changing status of back orders and upon receipt of items, expedite shipments.

• Provide price and availability to customers for aircraft spares, special tools, and equipment.

• Ensure proper handling of AOG (Aircraft on Ground) requests from service ticket creation to its closure and continuous information flow between customers.

Requirements:

• Prior experience in customer service or related administrative support position.

• Three to five years of administrative experience.

• Good phone presence.

• Excellent written and oral communication skills.

• Present a professional demeanor.

• SAP/CRM experience.

About Aerotek:

Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests.

Aerotek offers weekly pay, employee benefits, including medical, dental, and vision, life insurance, health advocacy, and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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