Logistics Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Aerotek Full time
Job Title: Logistics Customer Service Representative

Aerotek is seeking a skilled Logistics Customer Service Representative to join their team in Philadelphia, PA. This role is based in a helicopter manufacturing setting with a premier aviation company.

Key Responsibilities:

  • Receive and process customer orders for aircraft spares, exchange components, special tools, and equipment.
  • Provide customer assistance in researching the selection of the correct part number to meet requirements.
  • Enter order information, SAP CRM tickets, and process customer orders to the warehouse for shipment.
  • Communicate with customers regarding shipping information, delivery schedules, and backorder status.
  • Ensure proper handling of AOG (Aircraft on Ground) requests from service ticket creation to closure.
  • Collaborate with offices and involve available resources to ensure proper support.

Requirements:

  • Prior experience in customer service or related administrative support position.
  • Three to five years of administrative experience.
  • Excellent phone presence, written, and oral communication skills.
  • Presentation of a professional demeanor.
  • SAP/CRM experience.

About Aerotek:

Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. We offer weekly pay, employee benefits, a 401(k) plan, and employee discounts. Aerotek is an equal opportunity employer and welcomes applications from all qualified candidates.



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