Logistics Customer Service Representative
4 weeks ago
Aerotek is seeking a skilled Logistics Customer Service Representative to join their team in Philadelphia, PA. This role is based in a helicopter manufacturing setting with a premier aviation company.
Key Responsibilities:
- Receive and process customer orders for aircraft spares, exchange components, special tools, and equipment.
- Provide customer assistance in researching the selection of the correct part number to meet requirements.
- Enter order information, SAP CRM tickets, and process customer orders to the warehouse for shipment.
- Communicate with customers regarding shipping information, delivery schedules, and backorder status.
- Ensure proper handling of AOG (Aircraft on Ground) requests from service ticket creation to closure.
- Collaborate with offices and involve available resources to ensure proper support.
Requirements:
- Prior experience in customer service or related administrative support position.
- Three to five years of administrative experience.
- Excellent phone presence, written, and oral communication skills.
- Presentation of a professional demeanor.
- SAP/CRM experience.
About Aerotek:
Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. We offer weekly pay, employee benefits, a 401(k) plan, and employee discounts. Aerotek is an equal opportunity employer and welcomes applications from all qualified candidates.
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