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Process Improvement Specialist

2 months ago

Oakland, California, United States Finezi Inc. Full time
About the Role

We are seeking a highly skilled Business Process Manager to join our team at Finezi Inc. as a key member of our Information and Record Governance (IRG) department.

Key Responsibilities
  • Develop and deliver data disposition related processes (levels 0-3), a process framework, and supporting deliverables in collaboration with the IRG team and stakeholders.
  • Collaborate with the IRG team and stakeholders on data disposition process framework to develop and deliver modular hierarchical processes from level zero (organizational context) to level three (procedure level).
  • Identify, analyze, and document functional requirements, scope, and objectives associated with process delivery, e.g., RACI, Process Definition Documentation, value streams, process flows, procedural aids, and tools.
  • Consult Information & Records Governance (IRG) SME's, IT, and other partners in evaluating, identifying, and delivering processes in which data disposition activities are performed.
  • Coordinate with the team in the course of assigned work to schedule meetings, manage communications, update project workstream trackers, and provide status updates to Project Managers.
  • Learn and use data disposition processes, trackers, and tools relevant to the role.
  • Incorporate and modularize existing processes as required.
  • Ensure documents are created and distributed/posted in a timely manner.
  • Participate in root cause analysis to develop appropriate process changes.
  • Develop gap analysis with leaders and identify improvement opportunities and initiatives.
  • Ensure processes are aligned with organization objectives and guidelines.
  • Review solution designs with IRG and the project team to ensure they meet requirements, are scalable, and high quality.
  • Adhere to practices that improve operational efficiency via expanded communications with key process constituencies, including IT, IRG, and relevant stakeholders.
  • Coordinate with IRG team and SMEs on quality checks and update/adjust work product as requested.
Requirements
  • Can explain the goals and purpose of data disposition.
  • Can explain in detail the purpose of a Process Definition Document.
  • Can explain and implement process hierarchy, process abstraction, and modularity.
  • Detail-oriented, good analytical skills, and project management capabilities.
  • Experience working independently, without direct supervision.
  • Skill in facilitating cross-functional discussions and meetings as needed.
  • Ability to prioritize, be highly organized, and accountable for all work.
Desired Skills
  • Quickly learn IRG, Data Disposition, the associated playbook, and how business processes can be developed to assist the teams in how to apply these guidelines to their work.
  • Deliver process support documentation, such as templates, procedural job-aides, and tools.
  • Can coordinate with project and IT resources to review analysis to determine next steps.
  • Developed and delivered SIPOCs, value streams, and modularized process frameworks.
Education
  • Associate or bachelor's degree or related work experience.
  • Associate or bachelor's degree in business, finance, economics, accounting, public policy, library and information systems, information technology, legal studies, or related discipline.
Experience
  • Advanced process management analysis knowledge and experience.
  • Use of Business Process Notation, e.g., flow chart and BPMN.
  • Management of process documentation and maintenance.
  • Cross-function process delivery.
  • Experience with medium-scale design, development, and implementation projects.
  • Analysis, design, and delivery of modular process hierarchy within a data disposition framework.
Knowledge, Skills, Abilities, and (Technical) Competencies
  • Excellent analytical skills, problem-solving skills.
  • Experience working with process analysis software, Microsoft (MS) Visio, MS Teams, MS Office suite, and MS SharePoint.