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Customer Service Representative

4 weeks ago

Albany, New York, United States Remarkable Promotions Management Group Full time

At Remarkable Promotions Management Group, we're committed to delivering exceptional customer experiences. As a Customer Service Assistant, you'll play a vital role in shaping our customer experience, from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.

Key Responsibilities:

  • Develop and maintain in-depth knowledge of client products to provide accurate and helpful responses to customer inquiries.
  • Collaborate with the sales team to complete customer sales and drive revenue growth.
  • Participate in ongoing training and development to enhance communication skills, product knowledge, and leadership abilities.
  • Coach and train colleagues to ensure seamless customer service delivery.

Requirements:

  • No prior experience in the field is required, but a willingness to learn and grow is essential.
  • High school diploma or equivalent is preferred, but not mandatory.
  • 0-1 years of experience in customer-facing roles, such as retail or hospitality.
  • A student mentality, passion for working with others, and a drive for professional growth.

We offer in-house training, resources, and opportunities for advancement, making this a unique and rewarding career path.