Customer Service Representative

4 weeks ago


Albany, New York, United States The UPS Store Full time

The UPS Store is seeking a highly skilled and customer-focused individual to join our team as a Sales Center Associate. This role is ideal for those who enjoy working in a fast-paced retail environment and providing exceptional customer service.

  • Key Responsibilities:
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment

Requirements:

  • High school diploma or equivalent required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

About The UPS Store:

We are a leading provider of shipping, printing, and business services. Our team is dedicated to delivering exceptional customer service and helping our customers succeed.



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