Fitness Center Representative

2 weeks ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Greet and Assist Members
    • Provide a warm welcome to gym members, prospective members, and guests.
    • Assist with front desk activities, including answering phones and responding to member inquiries.
  • Facilitate Member Experiences
    • Check gym members into the system and facilitate new member sign-ups.
    • Take prospective members on tours of the facility.
  • Respond to Member Questions and Concerns
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate complex issues to Assistant Manager or Manager as needed.
  • Maintain a Clean and Organized Environment
    • Assist in maintaining the neatness and cleanliness of the club.
Qualifications and Requirements
  • Customer Service Background
    • Previous customer service experience is preferred.
  • Basic Computer Proficiency
    • Basic computer skills are required.
  • Passion for Fitness and Health
    • A passion for fitness and health is essential.
  • Strong Communication and Problem-Solving Skills
    • Strong communication and problem-solving skills are required.
Benefits and Safety Precautions
  • Facial Coverings and Wellness Checks
    • We provide facial coverings for all employees to wear at all times.
    • Complete wellness checks before every shift.
  • Free Gym Membership and Health Insurance
    • Free gym membership is provided.
    • Health insurance is available after 90 days of full-time employment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.



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