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Customer Service Representative

1 month ago

Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job OverviewPlanet Fitness - Midwest Management Group is seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This part-time role will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • CPR certification required.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.