Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Midwest Management Group.

The successful candidate will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness clubs.

Key Responsibilities:

  • Provide a superior level of customer service through phone, email, and in-person interactions.
  • Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Maintain the neatness and cleanliness of the club, ensuring a safe and welcoming environment for members and guests.

Requirements:

  • Customer service background or experience in a related field.
  • CPR and AED certification.
  • Basic computer proficiency and ability to learn new software.
  • A passion for fitness and health, with a positive and upbeat attitude.
  • Strong communication and interpersonal skills, with the ability to interact with members and colleagues in a professional and courteous manner.


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