Customer Service Representative

18 hours ago


Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time
Job Title: Member Services Representative Part Time

At Planet Fitness - Midwest Management Group, we're committed to providing an exceptional member experience. As a Member Services Representative Part Time, you'll play a vital role in delivering outstanding customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Member Engagement: Greet members, prospective members, and guests with a friendly smile, providing exceptional customer service and creating a positive atmosphere.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for all.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Familiarity with basic computer systems and software.
  • Fitness Enthusiasm: A passion for fitness and health is essential.
  • Positive Attitude: An upbeat and positive attitude is required to provide exceptional customer service.
  • Punctuality and Reliability: Must be punctual and reliable, with a strong commitment to meeting deadlines.
  • Exceptional Communication Skills: Excellent communication and interpersonal skills, with the ability to interact positively and professionally with members and colleagues.
  • High School Diploma/GED: A high school diploma or equivalent is required.
  • CPR/AED Certification: Must hold current CPR/AED certification.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a passion for fitness, we'd love to hear from you



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