Operations Signaling Support Manager

1 day ago


Tampa, Florida, United States Syniverse Full time
About the Role

Syniverse is a leading provider of innovative technology solutions. As a key member of our team, you will play a critical role in driving our operations forward. We are seeking an experienced leader to oversee our Signaling Operations group, ensuring seamless delivery of our services to customers worldwide.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and mentor a team of technical professionals to achieve individual and departmental goals.
    • Develop and implement training programs to enhance team skills and knowledge.
  • Customer Support and Issue Resolution
    • Lead the resolution of customer problems, issues, and concerns, meeting and/or exceeding customer expectations.
    • Collaborate with customers and operations personnel to resolve technical issues.
  • Operational Excellence and Process Improvement
    • Develop and implement process improvements to enhance operational efficiency and effectiveness.
    • Identify and address system deficiencies and failure patterns.
  • Communication and Collaboration
    • Communicate effectively with stakeholders, including customers, team members, and senior leadership.
    • Collaborate with cross-functional teams to drive business success.
Requirements
  • Education and Experience
    • BS/BA in Computer Science, Engineering, or equivalent work experience.
    • 4+ years supervisory experience in a technical service capacity, with 10+ years of relevant industry experience.
  • Technical Skills
    • Advanced knowledge of SS7, SCTP, GSM, ISUP, and TCAP protocols.
    • Working knowledge of IP, BGP, OSPF, LTE, and Firewalls.
  • Soft Skills
    • Strong perceptual and analytical skills.
    • Strong interpersonal and communication skills.
About Syniverse

Syniverse is a global company that connects the world through innovative technology solutions. We believe in fostering an inclusive, collaborative, and transparent organizational culture. Our team is committed to driving business success through technical innovation and operational excellence.



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