Customer Service Representative

3 days ago


Newark, Delaware, United States Goodwill of Delaware and Delaware County Full time

At Goodwill of Delaware and Delaware County, we are seeking a highly motivated Customer Service Associate to join our team. This part-time opportunity offers a competitive hourly rate of $15.00 an hour, with the potential for increases after six months of service.

About the Role

The Customer Service Associate plays a vital role in ensuring maximum internal and external customer satisfaction. Responsibilities include overseeing and participating in all sales floor and backroom store activities, maintaining a professional manner, and ensuring the security and protection of company assets.

Key Responsibilities:

  • Safety and Security: Follow safety policies and procedures to ensure maximum safety, security, and protection of all customers and company assets.
  • Cash Handling: Perform Counterpoint Point of Sale functions and transactions, ensuring safe and accurate handling of all cash drawer funds, media, and Goodwill property.
  • Merchandising and Housekeeping: Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures, perform necessary housekeeping duties, including cleaning and recovery of sales floor, dressing rooms, and production/processing areas.
  • Production Assistance: Assist as needed in production areas, including textiles, WEB, and ASH, and assist in accepting donations.

Requirements:

  • Education: High school diploma or GED equivalent preferred.
  • Experience: Minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires frequent standing and walking, use of hands to finger, handle, or feel, reaching with hands and arms, and talking or hearing. The employee must frequently lift and/or move up to 30 pounds.



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