Operations Director

4 days ago

Southern Pines, North Carolina, United States Discovery ABA Full time

Job Summary:

Discovery ABA is seeking a highly skilled and experienced Operations Director to oversee the day-to-day operations of our ABA centers. The successful candidate will play a crucial role in ensuring the smooth functioning of all operational aspects of the center, including scheduling, staffing, employee engagement and retention, facility management, and resource allocation.

Key Responsibilities:

  • Operational Leadership:
    • Provide strategic direction and leadership to ensure the efficient and effective operation of the center.
    • Develop and implement policies, procedures, and systems to streamline operations and enhance productivity.
  • Staff Management:
    • Recruit, train, supervise, and evaluate administrative and support staff.
    • Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee satisfaction.
  • Client Intake and Enrollment:
    • Oversee the intake process, including initial assessments, client enrollment, and scheduling of services.
    • Ensure timely and accurate communication with clients and families regarding enrollment and service delivery.
  • Facility Management:
    • Coordinate facility maintenance and repairs to ensure a safe and welcoming environment for clients, staff, and visitors.
    • Manage inventory and supplies to support daily operations and service delivery.
  • Financial Management:
    • Develop and manage the center's budget, monitor expenses, and identify opportunities for cost savings.
    • Review financial reports and analyze data to inform decision-making and resource allocation.
  • Quality Assurance:
    • Implement quality assurance protocols to maintain compliance with industry standards, regulatory requirements, and organizational policies.
    • Monitor key performance indicators and outcomes data to assess program effectiveness and identify areas for improvement.
  • Stakeholder Communication:
    • Serve as the primary point of contact for clients, families, staff, and external stakeholders.
    • Facilitate communication and collaboration between the operations and clinical teams to ensure coordinated service delivery.
  • Compliance and Risk Management:
    • Ensure compliance with relevant laws, regulations, and accreditation standards.
    • Develop and implement risk management strategies to mitigate potential liabilities and safeguard client and employee safety.
  • Continuous Improvement:
    • Identify opportunities for process improvement, innovation, and organizational growth.
    • Lead initiatives to enhance operational efficiency, effectiveness, and customer satisfaction.

Qualifications:

  • Bachelor's or Master's degree in Business Administration, Healthcare Administration, or related field (Master's preferred).
  • Minimum of 2 years of experience in operations management, preferably in a healthcare or behavioral health setting.
  • Knowledge of Applied Behavior Analysis (ABA) principles and practices preferred.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and other relevant software applications.

Equal Opportunity Employer:

Discovery ABA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

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