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We are seeking an experienced Intermediate Windows System Administrator to join our team at the Air Force Research Laboratory (AFRL) Rocket Lab. This role will provide intermediate-level customer support for hardware running Windows 10 or higher, as well as incident and problem remediation within the Web Help Desk (WHD) ticketing system.
About SMS Data Products GroupSMS is a dynamic systems integrator with over 47 years of experience delivering innovative solutions and services to support government missions. Our commitment to quality, customer satisfaction, and best-of-breed policies has earned us CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013.
Responsibilities- Provide intermediate-level software and network support and troubleshooting.
- Support, administer, and maintain AFRL Rocket Lab specialized information systems.
- Analyze incident details, identify root causes, and provide problem remediation.
- Provide technical assistance to lower-level operators and assist programmers, systems analysts, and subject matter specialists with problem resolution.
- Document problems with technical details within the WHD ticketing system.
- Escalate problems to Tier III technicians for expert-level troubleshooting.
- Contact hardware vendors to remediate hardware issues.
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