IT System Support Specialist

5 days ago

Los Angeles, California, United States Coalition for Responsible Community Development Full time
Job Overview

The Coalition for Responsible Community Development is seeking an IT System Support Specialist to join our team. This role will be responsible for monitoring and maintaining technology systems, hardware installation, configuration, and inventory.

Key Responsibilities:
  • Hardware/Software Installation and Configuration
    • Create user accounts for incoming staff as Office 365 administrator for CRCD Enterprises and CRCD Partners
    • Setup of devices (i.e. computer and cell phone) for incoming staff for CRCD Enterprises and CRCD Partners
    • Ensure all hardware used by CRCD is up to date with latest security features and software
    • Update hardware as needed; replace parts or replace hardware in its entirety
    • Maintain hardware inventory across all CRCD departments
    • Provide support, including procedural documentation and relevant reports
    • Create, implement, and support roll out of new applications
  • Monitoring and Maintaining Systems
    • Provide first point of contact for all CRCD staff and manage helpdesk ticketing system to provide troubleshooting support as needed
    • Ensure all computer systems used are running smoothly and as intended
    • Ensure system and internal data security is maintained at a high standard, ensuring the integrity of CRCD's OneDrive and SharePoint are not compromised
    • Log all incidents and service requests by department to identify training opportunities
  • Staff Onboarding and Training
    • Onboard incoming staff for CRCD Enterprises and CRCD Partners
    • Office 365 user account initial sign in
    • Introductory training on Office 365 and various apps and tools (One Drive, SharePoint, Teams, etc.)
    • How to access helpdesk system and submit tickets
    • Lead initial tech equipment issuance and onboarding for all new hires
    • Develop, deliver, and continuously improve staff trainings in the following areas:
      • Office 365 (SharePoint, OneDrive, etc.)
      • Other opportunities identified in the services and incident reports
    Requirements:
    • 1-2 years' experience or related work and/or BS Degree
    • Ability to create, add, or manipulate systems to capture staff IT needs
    • Experience in navigating systems environments (Windows, Mac, iOS, Android, Office 365 administration and endpoint manager)
    • Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, etc.) and presentation skills
    • Self-directed and capable of working to meet quick turnaround and deadlines independently
    • Reliable transportation: valid driver's license and car insurance as required by law
    Benefits:
    • $60,000-$65,000 annually
    • 14 Paid Holidays
    • On-Demand training memberships to bolster professional development
    • Dental/Vision/85% employer-paid & 40% dependent paid Medical Insurance
    • 401k eligibility from day one & up to 3% matching after one year
    • 529 Educational Savings Plan from Principle
    • Flexible Spending Account (FSA)
    • Short & Long Term Disability
    • Accident & Hospital Indemnity
    • Whole life insurance with cash benefits
    • Identity Theft Protection and Legal Services
    • Discount pet insurance through ASPCA
    • Generous work/life balance

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