Community Operations Coordinator
2 weeks ago
The Aspenwood Company, a prominent entity in the senior living sector, presents an exceptional opportunity for a seasoned Community Operations Coordinator.
The Community Operations Coordinator will support the Vice President of Operations in enhancing both new and established communities.
This position encompasses various aspects of community management, including resident engagement, sales strategies, wellness programs, dining services, and more, while also serving as a temporary Executive Director when necessary.
KEY RESPONSIBILITIES:
- Act as Executive Director during transitional phases.
- Facilitate training and mentorship for Executive Directors and other leadership roles as needed.
- Support disciplinary processes and conduct annual performance evaluations.
- Contribute to the development of an Executive Director training program.
- Complete special projects related to community operations, compliance, resident satisfaction, dining services, and staff training.
- Provide direct assistance to new community launches.
- Assist in the training of existing or new software systems.
- Ensure timely and accurate reporting.
- Oversee all operational aspects of assigned communities.
- Engage in hands-on support to improve underperforming communities, focusing on staffing, compliance, and resident satisfaction.
- Participate actively in community site visits, staff meetings, and resident interactions.
- Ensure compliance with all regulatory requirements and organizational policies to mitigate risks.
- Conduct Quality Assurance audits.
- Monitor the integrity of The Aspenwood Company programs.
- Address concerns from residents, families, and staff promptly, ensuring high-quality customer service.
- Manage specific reports as assigned.
- Assist with special projects as required.
- Perform additional duties as assigned.
QUALIFICATIONS:
- Bachelor's Degree in business, finance, or healthcare administration is required.
- A minimum of 3-5 years of successful experience in a leadership role, preferably with community turnaround experience.
- Assisted Living Certification is preferred but not mandatory.
ESSENTIAL SKILLS AND EXPERIENCE:
- Demonstrated leadership qualities and a strong performance orientation to foster a cohesive team environment.
- Excellent verbal and written communication skills, capable of effectively engaging with residents, families, and team members, including senior leadership and stakeholders.
- Ability to analyze and resolve issues at both strategic and operational levels.
- Proficient in directing workflow and assessing performance among Executive Directors.
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Teams.
- Flexibility in work schedule, willingness to travel to various communities, and adaptability to changing circumstances.
- 5+ years of experience managing Independent Living, Assisted Living, or Memory Care facilities.
- Must possess an Assisted Living Administrator license in the state of Texas.
EOE/M/F/D/V
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