Bilingual Customer Care Representative

5 days ago


Pahrump, Nevada, United States UnitedHealth Group Full time
About the Role

We are seeking a highly skilled Bilingual Customer Care Representative to join our team in Las Vegas, NV. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and promoting our products and services.

Key Responsibilities
  • Handle escalated calls, resolving more complex customer issues
  • Provide outstanding service to identify the source of the caller's issue and work to resolve the inquiry in a timely and professional manner
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics
  • Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating the online member center and other websites while encouraging and reassuring them to become self-sufficient with our tools
Requirements
  • High School Diploma / GED OR equivalent years of work experience
  • 2+ years of customer service experience in a call-center environment OR in a medical office, healthcare setting analyzing and solving customer problems
  • Bilingual fluency in English and Spanish
  • Experience with Windows PC applications-Microsoft Word (create correspondence and work within templates), Microsoft Outlook (email and calendar management) and Microsoft Excel (create, edit, sort, filter spreadsheets)
  • Must be 18 years of age or older
  • Ability to work full-time (40 hours/week)
What We Offer

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Our mission is to help people live healthier lives and make the health system work better for everyone.

We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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