Guest Services Representative
3 weeks ago
Live Nation Entertainment is a global leader in live entertainment, and we're seeking a skilled Guest Services Representative to join our team at MGM Music Hall Fenway. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.
Key Responsibilities- Provide top-notch customer service to maintain customer loyalty and satisfaction
- Adapt to customer needs, ensuring that their expectations are met and exceeded
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken
- High School Diploma or equivalent
- At least 2 years of experience in customer service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Acute sense of judgment, tact, and diplomacy
- A strong sense of teamwork and ability to execute programs
Live Nation Entertainment is a global leader in live entertainment, with a portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We're passionate about creating unforgettable experiences for our guests, and we're committed to fostering a fun and inclusive work environment.
We're an equal opportunity employer and welcome applications from people of all backgrounds. We're committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and supported.
If you're passionate about delivering exceptional customer service and creating unforgettable experiences, we'd love to hear from you. Apply now to join our team at MGM Music Hall Fenway
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