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Hospitality Services Director

2 months ago

Washington, United States The Bazaar by Jos Andrs Full time
Job Summary

We are seeking a highly skilled and experienced Beverage Manager to lead our bar team and provide exceptional hospitality services to our guests. As a key member of our management team, you will be responsible for ensuring the smooth operation of our beverage program, managing daily operations, and driving financial results.

Key Responsibilities
  • Lead and Manage
    • Direct and motivate the bar team to deliver world-class hospitality services
    • Take ownership of the restaurant's beverage program, ensuring it operates efficiently and profitably
    • Exemplify gracious hospitality and sincere respect in all interactions with guests and team members
  • Service, Develop, and Coach
    • Develop and execute service standards to ensure exceptional guest experiences
    • Coach and train team members to improve their skills and knowledge
    • Consistently execute service standards, using tools such as shopper reports and guest feedback
  • Performance and Talent Development
    • Develop strong team relationships by demonstrating a strong work ethic and willingness to assist each team member
    • Clearly communicate expectations and hold individuals accountable
    • Provide positive and constructive feedback to team members in a timely manner
  • Ambassador of JAG Culture
    • Communicate Jos Andrs Group's vision to team members, guests, and vendors
    • Lead by example, demonstrating ownership, accountability, and initiative in daily tasks
    • Manage change effectively, finding ways to accommodate team and guests while maintaining quality
  • Manage Daily Operations
    • Understand, practice, and teach policies and procedures
    • Communicate major facility or operational emergencies to the General Manager immediately
    • Maintain a detailed daily log to communicate between shifts and prevent issues from reoccurring
  • Manage Financial Results
    • Understand and execute the restaurant plan to stay within department budgets and maximize profits
    • Actively manage inventory and waste to meet cost targets
    • Demonstrate proficiency in cash management and ensure accuracy in financial records
Requirements
  • Minimum 3+ years of restaurant management experience and 5+ years of restaurant experience, including mixology, bartending, and classic cocktails
  • Developed communication skills, both verbal and written
  • Ability to maintain compliance with all local, state, and federal laws and regulations
  • Extensive knowledge of upscale or fine dining service and sales skills
  • Ability to supervise, train, and motivate multiple levels of employees
  • Ability to assess/evaluate other employees' performance in a fair and consistent manner
Working Conditions
  • 100% of the time standing or walking
  • Ability to exert well-paced mobility for up to 8 hours in length
  • Ability to lift up to 15 lbs. on a regular and continuing basis
  • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally